These terms apply to catering orders placed with Benita Bakery Limited (company number 09831164), 238 Upper Street, London N1 1RU, by quotation, by phone, by email or through our website. "We" and "us" mean Benita Bakery Limited. By confirming or paying for an order you agree to these terms.
Quotations and orders
- A quotation shows the items, the delivery or collection time, the price and the date it is valid until. After that date the quotation lapses and we may need to quote again.
- Your order is confirmed when we have received your payment, or when we have agreed to supply it on a credit account. We start preparing an order only once it is confirmed.
- All orders are subject to availability. If we cannot supply an item we will tell you and offer an alternative or a refund for it.
Prices and payment
- Prices are in pounds sterling. The quotation and the invoice show any VAT and delivery charge.
- You can pay by card or by bank transfer. Card payments are processed securely by our payment provider, Dojo; we never see or store your full card number.
- A bank transfer counts as payment once we have seen it arrive in our account.
- Customers with a credit account pay each invoice by the due date shown on it.
Delivery and collection
- We deliver to the address and at the time shown on your order. Please make sure someone is there to receive it.
- We do our best to arrive on time, but traffic and other events outside our control can cause delays.
- If you are collecting, please collect at the agreed time from the branch shown on your order.
Allergens and food safety
- Every order comes with an allergen and food care sheet. Please read it and share it with your guests before the food is served.
- Our food is made in a kitchen that handles allergens, so we cannot guarantee that any item is free from traces of an allergen. Tell us about any allergy or dietary need before you confirm your order.
- Please store and serve the food as the care sheet describes.
Changes, cancellations and refunds
You can change or cancel an order as set out in our Refund policy, which forms part of these terms.
Your information
We use your personal information as described in our Privacy policy.
Our responsibility to you
Nothing in these terms limits your legal rights as a consumer, or our liability for death or personal injury caused by our negligence. Otherwise, our liability for an order is limited to the price you paid for it.
Law
These terms are governed by the law of England and Wales.
Contact us
Benita Bakery Limited, 238 Upper Street, London N1 1RU. Email info@benitabakery.co.uk or call 07933 583244.