This refund policy applies to catering orders placed with Benita Bakery Limited (company number 09831164), 238 Upper Street, London N1 1RU, by quotation, by phone, by email or through our website.
Cancelling an order
- Cancel at least 48 hours before the delivery or collection time and we will refund the full amount you paid.
- Our catering is made to order, so for cancellations made less than 48 hours before the delivery or collection time we are unable to offer a refund.
Changing an order
You can change an order up to 48 hours before the delivery or collection time, subject to availability. If the change lowers the price we refund the difference; if it raises the price we will ask you to pay the difference.
If something is wrong with your order
If an item is missing, damaged or not as described, please tell us on the day of delivery or collection, with a photo where you can. We will replace the item or refund it.
How refunds are paid
Refunds go back to the way you paid: to the same card for card payments, or to your bank account for bank transfers. Please allow 5 to 10 working days for the money to reach you.
Contact us
To cancel, change an order or ask for a refund, email info@benitabakery.co.uk or call 07933 583244, quoting your order reference.